The Roofing Insurance Claim and Restoration Process: Steps We Take as Your Roofing Contractor


At Image Roofing, we understand that dealing with roof damage and the insurance claim process can be overwhelming. As your trusted roofing contractor, we are here to guide you through each step, ensuring a smooth and efficient restoration process.


Step 1: Assessment of the Damage


The first step we take is to thoroughly assess the damage to your roof. Our professional team will safely survey the affected area, documenting everything with detailed notes, photographs, and videos. This comprehensive assessment ensures that all damage is properly recorded and nothing is overlooked.


Step 2: Review Your Insurance Policy


We will help you review your insurance policy to understand your coverage, including deductibles, exclusions, and limits. Our goal is to ensure you have a clear understanding of what to expect during the claim process and identify the types of roof damage covered under your policy.


Step 3: Contact Your Insurance Company


We assist you in notifying your insurance company as soon as possible. Providing them with your policy number and a detailed description of the damage, we ensure that all necessary information is communicated effectively. If required, we can help you fill out any claim forms.


Step 4: Prevent Further Damage


To prevent additional damage to your roof, we take immediate steps such as tarping or boarding up damaged areas. We provide you with all receipts for materials and services used, which may be reimbursed by your insurance. Our emergency repair services are designed to mitigate further damage and protect your property.


Step 5: Meeting with the Adjuster


When your insurance company assigns an adjuster to evaluate the damage, we arrange to be present during their inspection. Our representative will provide the adjuster with all documentation, including photographs, videos, measurements, and receipts for temporary repairs. Having a reputable roofing professional present at this stage ensures that all damage is properly documented and assessed.


Step 6: Review of Settlement Offer or Loss Statement


Once the adjuster completes their assessment, we help you review the loss statement issued by your insurance company. If the offer is lower than expected, we assist you in negotiating with your insurer to ensure you receive a fair settlement for the necessary repairs or replacement of your roof.


Step 7: Begin the Restoration Process


After agreeing on a settlement, we provide you with a detailed quote for the restoration work. Once you approve, we start the restoration process promptly. Our team specializes in insurance restoration work and guarantees quality service throughout the project.


Step 8: Conduct Repairs and Restoration


Our skilled team begins the restoration process, which may include removing debris, repairing any structural damage, and restoring your roof to its pre-damage condition. We maintain open communication with you, providing regular updates and ensuring the work meets your expectations.


Step 9: Detailed Records


Throughout the restoration process, we maintain detailed records of all communications, contracts, receipts, and expenses. This documentation is crucial for resolving any disputes and providing additional information to your insurance company. We help you stay organized and informed every step of the way.


Step 10: Final Inspection and Approval


Once the restoration is complete, we conduct a thorough final inspection with you. We ensure that all repairs meet your satisfaction and address any concerns immediately. Your approval and satisfaction are our top priorities before we consider the job complete.


Step 11: Submission of Final Documentation


We assist you in compiling and submitting all final documentation to your insurance company, including invoices from our services and any other relevant receipts. This ensures that you receive the remaining funds (Depreciation) owed to you under your claim.



At Image Roofing, we are dedicated to making your insurance claim and restoration process as seamless and headache free as possible for you. By taking these steps we ensure that your roof will be restored using top quality roofing products/craftsmanship, fair treatment by your insurance carrier, and absolute peace of mind in a roof that will serve you well for many years to come.